Shift Leader Hamburg / Berlin (gn)

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FOH Shift Leader (m/f/d)

You want to take over more responsibility in your shop team? Then apply as Shift Leader internally and step into the first stage of management at Brammibal's Donuts.

Full-time / Part-time

About the job

This job is for internal people only. So if you already work with us, this one's for you! If you want to start working with us FOH, please check out open positions on our job page. Thanks!

As Shift Leader you are making sure that the shop is running smoothly and well, even on those really busy weekend days you make sure the team is working well together.

While you are on shift you are responsible for enforcing our work safety and health procedures and making sure our high product quality and customer service standards are met.

You are the point of contact for customer requests/ complaints, coordinating the team on shift and solving operational issues as well as trouble-shooting.

POS system isn’t working? Customer unhappy? Donuts are late? Ran out of packaging? There is a line outside and the team is getting stressed? You keep a cool head and solve the issue!

You will receive extra training on the in’s and out’s of the POS system, ordering sheet, some basic scheduling and shift planning and a guide for trouble-shooting.


  • ...make sure the donuts look amazing and the coffee tastes delicious
  • ...lead by example by serving every customer with a smile
  • ...are in charge of inventory counting on inventory day
  • ...make sure everyone on shift is working together smoothly, breaks are coordinated according to the customer flow
  • ...make sure all cleaning is done and get compliant is filled in
  • ...motivate the rest of the team when things get stressful
  • ...are taking the lead on the cleaning, opening and closing procedures
  • ...train and onboard new team members on their shifts

About you

  • You have already been working with us for a few months and would like to take on more responsibility
  • You love customer service and contact with the team

  • You have an eye for detail

  • You keep a cool head even in stressful situations and act in a solution-oriented manner

What we can offer you

  • Education and training for your new position

  • A steep learning curve and the opportunity to grow even further with us

  • Hourly wage of 13,71 EUR

Apply for this position

Do you want to join our team as our new Shift Leader? Then we'd love to hear about you! Apply in English or German. 

⚠️ Please note that you might need to switch locations once you become a Shift Leader. There is only one Shift Leader position intended for each of our stores in Mitte, Danziger Straße and Maybachufer. At each store at Potsdamer Platz and Warschauer Straße we intend on having two Shift Leaders.