Shift Lead - Berlin Brandenburg Airport (gn)

Working at Brammibal's

Brammibal's Donuts is a vegan donut company founded in 2015 by our two CEOs, Jessica and Bram. Today, we run nine locations in Berlin and six in Hamburg, serving our delicious vegan donuts and specialty coffee. Join us and help change the perception of plant-based food - one donut at a time. 🍩

Working at Berlin-Brandenburg Airport (BER)

This role is based at Berlin-Brandenburg Airport (BER), one of Europe’s most important transport hubs, where you’ll delight travellers with donuts and specialty coffee in a dynamic, international workplace.

Our airport store operates from early mornings through late evenings, including weekends and public holidays — flexibility with shift work is essential. Opening shifts start as early as 4:00am and closing shifts last until 22:00pm. There’s no classic 9-to-5 here, but in return you’ll experience real variety: flight schedules, rush hours and an international crowd ensure that no two days are the same.

For working at the airport, all team members need to apply for an airport ID badge (Flughafenausweis) and a security clearance according to §7 LuftSiG. Don’t worry — we fully support you throughout the entire process and guide you step by step.

Our airport store will open this summer, and we’d love for you to start with us at one of our other shops in the meantime.

By the way, getting to Berlin-Brandenburg Airport (BER) from the city is super easy thanks to the new fast train connections:

• From Berlin Südkreuz to BER: it takes about 14 minutes on the Airport Express or regional trains, super quick!

• From Berlin Ostkreuz to BER: you can reach the airport in roughly ~19–20 minutes on direct regional train services.

About the job

As Shift Leader you are making sure that the shop is running smoothly and well, even on those really busy weekend days you make sure the team is working well together.


While you are on shift you are responsible for enforcing our work safety and health procedures and making sure our high product quality and customer service standards are met.
You are the point of contact for customer requests/complaints, coordinating the team on shift and solving operational issues as well as trouble-shooting.

POS system isn’t working? Customer unhappy? Donuts are late? Ran out of packaging? There is a line outside and the team is getting stressed? You keep a cool head and solve the issue!

You will receive extra training on the in’s and out’s of the POS system, ordering procedure, some basic scheduling and shift planning and a guide for trouble-shooting.


You...

• ...make sure the donuts look amazing and the coffee tastes delicious

• ...lead by example by serving every customer with a smile

• ...are in charge of inventory counting on inventory day

• ...make sure everyone on shift is working together smoothly, breaks are coordinated according to the customer flow

• ...make sure all cleaning is done and get compliant is filled in

• ...motivate the rest of the team when things get stressful

• ...are taking the lead on the cleaning, opening and closing procedures

• ...train and onboard new team members on their shifts

About you

• You have extensive experience in the gastronomy sector, previous experience with speciality coffee and in a leadership position is a plus

• You love customer service and contact with the team

• You have a health certificate (food hygiene certificate from the health department - you can catch up on this as soon as you know that you are starting with us)

• You have English and German language skills

• You have an eye for detail

• You keep a cool head even in stressful situations and act in a solution-oriented manner

• You are available to work early mornings, late evenings, weekends and public holidays

• Important: You’re looking for a long-term position and feel excited about working in the lively, international atmosphere of an airport

• Willingness to complete the airport security clearance process, including paperwork, background check (§7 LuftSiG), airport safety quiz, and in-person appointments for your airport ID badge (we’ll fully support you throughout)

What we can offer you

• Education and training for your new position

• A steep learning curve and the opportunity to grow even further with us

• Hourly wage of 14,60 EUR, based on the current collective wage agreement for system gastronomy, with clear pay levels and regular raises

• Tax-free shift bonuses: +25% for early morning hours (4–6am), evening hours (8–10pm) and all hours worked on Sundays, as well as +100% on public holidays in Brandenburg

• Secure workplace at one of Europe’s most important transport hubs and full support with airport access pass and security clearance

• Weekly working hours from 24-30hrs or 30-37,5hrs

• Good planning & work-life balance: we prepare the schedule monthly, and you’ll receive it 2–3 weeks before the new month begins - giving you plenty of time to plan ahead

• Feedback: We give you regular feedback and want to hear yours - scheduled meetings with your supervisor after one, three and six months

• Deutschlandticket for only €11 per month, covering your commute to BER Airport and giving you unlimited public transport for private use across Germany

• Urban Sports Club membership with over 500+ sports activities in Berlin for only €10 per month

• Free donuts and specialty coffee + discount on our products

• After 12 months of employment: yearly bonus payments in summer and winter

• 25 vacation days in your first year

At Brammibal's Donuts, we treat all applicants equally, regardless of gender, color, ethnic or social origin, language, religion or belief, age, marital status, physical disability, sexual orientation or gender identity.