Strategy and Operations Manager (m/w/d)

About the job

In 10 years of Brammibal’s Donuts we grew from a small cafe on Maybachufer in Berlin to a two-city operation with currently almost 200 employees.
At the moment we are operating 9 Shops and one Bakery Production in Berlin and 5 Shops and a Bakery Production in Hamburg with our Head Office located in Berlin.
Our mission remains simple - changing the perception of plant based food, one donut at a time.

About the Role
We are looking for a proactive and analytical Strategy and Operations Manager (m/f/d) who will support us in further growing Brammibal’s by identifying opportunities to improve our operational efficiency, drive digital initiatives and find new growth opportunities across the business. In this role, you will be part of our Operations team and work closely with our Production and FOH teams to optimize our current processes and develop innovative solutions to enhance our customer’s online and offline experience.

Key Responsibilities

App & Customer Growth (primary focus)

• Own the Brammibal's app post-launch: define priorities, coordinate with our development partner, and drive the roadmap

• Build and manage the CRM strategy: segmentation, targeting, retention campaigns

• Design and run experiments: deals, promos, loyalty mechanics, in-app widgets.Track what moves the needle and double down on what works

• Analyze customer data and behavior to find growth opportunities and inform product decisions

• Improve the end-to-end online ordering experience: conversion, basket size, order accuracy, return rate, customer satisfaction

• Our goal is to have 20% of all our orders go through the app by end of year.

Business Development & Growth Opportunities

• Build business cases for new revenue streams whether new channels, partnerships, or product lines and take them from concept through to pilot 

• Analyze market trends, operational data, and customer needs to support strategic initiatives

• Contribute to the development and execution of new business initiatives and expansion opportunities

Process Improvement & Technical Support

• Find and fix inefficiencies across our bakery and cafe operations that are costing us time, money, or quality

• Provide technical support to our teams where needed, helping to resolve operational or system-related issues

• Lead the implementation of new technologies and digital solutions in our FOH, Bakery and Office teams

About you

• Proven experience in Operations, Business Development, or a similar role

• Ideally experienced in the food and beverage or retail industry

• Analytical and data driven approach to problem solving

• Proven track record of working in Data analysis and working with performance metrics (KPIs)

• Enjoys working Excel and Google Sheets / Workspace 

• Experience collaborating across departments with varying levels of technical expertise

• Can explain technical concepts in language that people can understand

• Independent, proactive and hands-on working style

What we offer

• A Full time or Part time Position

• Transparent compensation and Bonuses through the collective wage agreement of the Systemgastronomy

• Annual wage (full time) 50.000-60.000 based on experience

• A responsible role with significant scope for impact and ownership

• Working in a diverse and multicultural team

• Discounted Deutschlandticket for 11EUR/ month

• Discounted Urban Sports Club membership

• Annual summer and winter bonuses for long-term employees from 12 months

• Increasing vacation days with seniority in the compan