Assistant Shop Manager Hamburg (m/f/d)

About the job:

Moin Hamburg! ⚓️
Brammibal’s Donuts is a fast-growing vegan donut company originally from Berlin and opened our doors in Hamburg in 2022. Here, we now operate five permanent cafés (Altona, Schanze, Gänsemarkt, Eppendorf, Überseequartier) as well as our own bakery in Altona.

A new position as Assistant Shop Manager (all genders) will be opening with us soon, and we are looking for YOU.

As part of our Front of House (FOH) management team, you are one of the faces of Brammibal’s Donuts. The most important part of your role is serving our customers with a smile, supporting them with your donut expertise, and preparing delicious coffee. ⭐️

As our Assistant Shop Manager you motivate and train your team to deliver top performance every day, and—above all—lead by example. 🍩
You support your Shop Manager in the daily running of your shop and take charge in their absence.
We are a growing company and the goal of this position is to take on a shop of your own in the future. We will support you in this goal, providing you with the training and the tools you need for the job. 

About you

• Previous experience in a leadership / supervisor position 

• Experience in the restaurant / hospitality / tourism industry 

• You love customer service and go out of your way to make each customer feel special 

• A love for donuts! Knowing our product is key

• Experience with speciality Coffee would be a plus

• Ability to speak English (some German would be a plus)

• You are trustworthy, reliable and punctual

We don’t expect you to check all the qualification boxes and encourage you to apply if you have experience in some of the areas.

What we offer:

• Transparent pay, benefits, and salary increases in accordance with the collective bargaining agreement of the German Federal Association of System Catering (Bundesverband der Systemgastronomie)

• Full-time position with 37.5 hours per week; part-time (30 hours) also possible

• Full-time salary of EUR 2996,50 according to pay group 6

• Above-collective-agreement, tax-free bonuses for night work as well as for work on Sundays and public holidays, plus tips

• Increase in vacation days based on length of service

• Summer and winter bonuses with longer company tenure

• Discounted Germany Ticket (approx. EUR 11 per month)

• Discounted Urban Sports Club membership (only EUR 10 per month)

• Free consumption of donuts and specialty coffee, plus a discount on our products

• Vegan shoes for the hospitality industry

• The opportunity to grow in your role and within the company, with further training and development opportunities

At Brammibal’s Donuts, we treat all applicants equally, regardless of gender, color, ethnic or social origin, language, religion or belief, age, marital status, disability, sexual orientation or gender identity.